ICICI Prudential Life Insurance introduces AI-powered voice chatbot on Google Assistant

ICICI Prudential Life Insurance on Monday propelled an AI-powered voice chatbot, LiGo, on Google Assistant as a feature of its client support activity. This new option will empower the policyholders to have their inquiries tended to by basic voice orders. Clients can utilize orders, for example, “alright Google, I need to address ICICI Prudential Life LiGo” or “May I converse with ICICI Prudential Life LiGo”, the back up plan said.

“Stretching out LiGo functionalities to Google Assistant is important for the organization’s procedure to be available on stages favored by clients and to offer them a vivid encounter,” the back up plan said in an announcement.

In addition, the clients can in a flash access information on their arrangements by initiating ‘Google Assistant’ on their Android smartphones and standing up their strategy number or enrolled phone number, the organization said.

At present, the help will be available in English and nine other Indian dialects. “In this ever-developing advanced reality where speed, proficiency and convenience are continually being improved, there has been fast adoption of AI-powered voice assistants by people attributable to personalized, and quick encounters being given,” ICICI Prudential Life Insurance said in articulation.

Remarking on the dispatch of LiGo, N S Kannan, overseeing chief and CEO, ICICI Prudential Life Insurance said, “At ICICI Prudential Life, every one of our innovations pivot around client centricity. At some point back we set out on our hyper-personalisation venture based on the mainstays of 3 Vs – Video, Voice and Vernacular. Obliging the advancing needs of our clients, we have empowered our client support voice bot LiGo on ‘Google Assistant’, making it open on all stages and gadgets it is available on.”

“Getting to strategy information dependent on voice orders gives unrivaled convenience and moment gratification. With the addition of this computerized empowering agent, there will be a transformation in the manner in which clients cooperate with the organization. We will continue to enhance to additionally enable our clients,” he further included.

About 3.5 lakh voice visits are conducted on chatbot LiGo consistently, it further said. Clients can use any of these computerized empowering influences to play out a variety of transactions. The private safety net provider has as of late presented a bundle of advanced empowering influences to address each necessity of a client during the strategy lifecycle – from on-boarding to adjusting the requirements of the clients, the organization said.

Richa Pandit

Hi, This is Richa Pandit, Blogger & writer on Businessrooters.

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